Privacy Policy

We believe privacy is an important part of our life, so we want to make sure you have a safe and enjoyable experience on our website.

Privacy notice

What data we collect

The personal data we collect from you includes:

• questions, queries or feedback you leave, including your email address if you contact finepointltd.co.uk   
• your postcode and address if you use a  service that includes a postcode or address lookup function 
• your email address and subscription preferences when you sign up to our email alerts
• how you use our emails - for example whether you open them and which links you click on
• your Internet Protocol (IP) address, and details of which version of web browser you used
• information on how you use the site, using cookies and page tagging techniques

Where you provide your consent, we use Google Analytics  cookies to collect information about how you use finepointltd.co.uk   This includes IP addresses.

Google Analytics processes information about:

• the pages you visit on finepointltd.co.uk   
• how long you spend on each finepointltd.co.uk page
• how you got to the site
• what you click on while you’re visiting the site

We make sure you cannot be directly identified by Google Analytics data. We do this by using Google Analytics’ IP address anonymisation feature and by removing any other personal data from the titles or URLs of the pages you visit.

We will not combine analytics information with other data sets in a way that would directly identify who you are..

Why we need your data

We collect your personal data in order to:

• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us, if you’ve asked us to
• send email alerts to users who request them
• allow you to access services and make transactions
• provide you with information about local services
• monitor use of the site to identify security threats
• monitor the performance of the site to identify inefficiencies and JavaScript errors

We use the information we collect through Google Analytics to see how you use finepointltd.co.uk and to see how well the site performs on your device.

We do this to help:

• make sure finepointltd.co.uk is meeting the needs of its users
• make performance improvements, for example improving page load time and data usage

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of finepointltd.co.uk   

The legal basis for processing data collected with Google Analytics on finepointltd.co.uk and other digital services is your consent.

What we do with your data

The data we collect may be shared with other Finepoint Ltd departments. It may also be shared with our technology suppliers, for example our hosting provider.

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:

• keep your email data until you unsubscribe
• keep your feedback data for 2 years
• delete access log data which contain your IP address after 120 days

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored by Finepoint Letting Ltd. Data collected by Google Analytics and LUX may be transferred outside the EEA for processing.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

• information about how your personal data is processed
• a copy of that personal data
• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed
• request that your personal data is erased if there is no longer a justification for it
• ask that the processing of your personal data is restricted in certain circumstances

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, Finepoint Letting Ltd will take reasonable steps to let you know.

Last updated 14 January 2022